Volunteer Shop Assistant Position Description

Volunteer Shop Assistant Position Description

Position Description – Volunteer Shop Assistant


Reporting to the Volunteer Coordinator and Shop Manager/Executive Director, the Volunteer Shop Assistant will work closely with the Materials Coordinator, Assistant Shop Manager, and other Shop Assistants to staff the shop and assist as needed with all areas of the retail operation and organization.


  • Personal commitment of one 4 hour shift per week for at least 6 months or two 4 hour shifts per month for one year is required
  • Operate register, answer phone, process donations, answer questions, and provide inspiration
  • Price and research donations
  • Create signage for the retail floor and ensure signage is kept up to date, appropriate, accessible, friendly, and within the established quirky voice of the PCCR shop
  • Assist customers with generating creative reuse ideas and with sourcing materials
  • Light cleaning
  • Keep communal areas tidy (Magic Room, kitchen, bathrooms, desks, donation center, warehouse)
  • Maintain necessary shop records (donations, volunteers, customer requests, discounts, etc.)
  • Check and respond to emails during each shift using communal volunteer email account
  • Keep shop impeccably organized, tidy, clean, and beautiful
  • Help with special projects as needed (fundraisers, events, etc.)
  • Scheme with Creative Reuse staff regarding the overall vision and awesomeness of the shop


  • Completed at least 4 shifts as a Donation Volunteer.
  • Passion for the environment, creativity, and community engagement
  • Familiarity with and interest in fine art and craft materials, tools, and techniques
  • Familiarity and interest in the Pittsburgh art scene, art history,  contemporary art, the DIY movement, craft traditions, and creative reuse
  • Strong organizational skills, attention to detail, and great multi-tasking abilities
  • Excellent people skills – outgoing, personable, and with good humor
  • Must be able to lift 30 pounds, and bend, reach, lift, and stand for extended periods
  • Great handwriting and interest in fostering sign making skills
  • An eye for design, display, and pleasing spacial arrangement
  • Cultural competency and ability to work effectively with diverse populations
  • Money handling, mental math, and general math skills
  • Able to manage conflict with grace, patience, and compassion
  • Willingness to take other Volunteer Shop Assistant shifts as needed, and flexibility with scheduling

A perfect candidate for this position is:

  • willing to pitch in whenever and however is needed
  • professional but also playful
  • respectful of deadlines and timelines
  • cooperative and collaborative
  • a self-starter who thrives on working independently
  • committed to finishing projects swiftly and with quality
  • able to maintain a sense of organizational priorities over personal priorities
  • unfailingly dependable and honest
  • able to easily produce quirky alliteration, puns, and jokes
  • passionate about educating others about reuse and recycling
  • committed to recycling, reuse, and other earth-friendly practices
  • passionate about learning new skills
  • really, really good at talking to all types of people

This is a volunteer position with the potential for growth.  A personal commitment of one 4 hour shift per week for at least six months or two 4 hour shifts per month for a year is required. Shifts are 10:30-2:30 or 2:30-6:30 every day of the week. Five training days are required Tuesday-Thursday or Sunday. 

Please fill out the Donation Volunteer application if you’d like to be a part of this new program!

Thank you!

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